CASE has one of the largest system support teams in Hong Kong with over 100 engineers working out of our Kwun Tong office and our Customer sites. Equipped with internationally recognized professional qualifications and expertise, they provide around-the-clock support service.Our accessories and parts warehouses enable us to fulfill orders quickly, efficiently and minimize disruption to our customers' operations.
* Off-site staging, software loading, configuration, and functional testing.
* Orientation for users, administrators and system management.
* Help desk or customized help desk support
* Technical phone line support
* Equipment swapping service
* Preventive hardware maintenance
* On-site repair services for PCs, workstations, printers, notebooks, servers and network components from all major vendors
* System relocation and re-installation
* Service log report for all service calls
* 7-day, 24-hour operations per call
