CASE provides standard level of services to ALL of our customers. Depending on specific needs, we also customize special service contract to meet with our customer requirements. Our services include systems staging and installation, user orientation, network design and implementation, warranty, maintenance, help desk support, system upgrades and warehousing.
Carry-In Repair Service
Our service centers are available for carry-in hardware repair services.
Hardware Service
* Off-site staging, software loading, configuration, and functional testing.
* Orientation for users, administrators and system management.
* Help desk or customized help desk support
* Technical phone line support
* Equipment swapping service
* Preventive hardware maintenance
*On-site repair services for PCs, workstations, printers, notebooks, servers and network components from all major vendors
* System relocation and re-installation
* Service log report for all service calls
* 7-day, 24-hour operations
* Per Call
Preventive Maintenance (PM) and others
CASE technician/engineer will perform regular Preventive Maintenance Service for business partners on per project or per units basis.
Network Design
Our engineers are certified network engineers to support different network platforms. With in-house dedicated cabling staffs, CASE is able to implement structural cabling projects
.
System Integration
CASE strives to align ourselves with solution Vendors to provide tailored service solutions to complement customer’s particular requirement.
Display Repair Service
Repair included small and large size displays.
Professional Services
CASE provides consultants for the implementation of Oracle/PeopleSoft ERP. We have delivered projects with PeopleSoft HRMS for Swiss Reinsurance Phase I and II, Education Manpower Bureau (EMB), Johnson Electric, in Taiwan TSMC and ICBC.
Operating Systems supported
Our System Support Engineer supports MS Windows, Novell Netware, Linux,SUN Solaris, Unix and Apple Mac OS.
Call Management System (CMS)
CASE has developed its own web based Call Management System (CMS), the system not just record the remedial service performed, but it incorporates a Logistics module which allows users with IMAC requirement to easily execute their delivery and installation requirements.
Below is a brief description on its capabilities:
Call Centre Management Tools
Call ListsSearch Function
Dynamic, Account dependent system navigation bar
Call Centre Management Tools
Dialog inserting for new call
Call Centre Management Tools
Unique identifiers for call and project.
Icons for different status indications
Can select different call type
Can filter calls according their status
Call Centre Management Tools
Assign calls to engineer with click of mouse
Call Centre Management Tools
Review call status and history
Data Warehouse Management Tools
Data Warehouse Management Tools
Data Warehouse Management Tools – Product History
Logistics Management Tools – Search for Delivery / Installation Order
Logistics Management Tools – Order History
Logistics Management Tools – Operation Report
CASE Advantage
1.Independent Service Provider
2.Provide a cost effective operation model – Maintain competitive pricing
3.Substantial partner with Global IT vendors – guarantee the availability of parts and technical know how
4.Self-developed Call Management System Portal with modules designed specifically for Call Management, Inventory Management and Logistics Management – provide flexible and easy to use tools for partners and clients for monitor out service performance and SLA virtually and where and any times
5.Quality assurance procedures and systems – guarantee customer satisfaction and ensure service level are met
